Q4 2024 Earnings Call Transcript September 12, 2024 IBEX Limited beats earnings expectations. Reported EPS is $0.558, ...

When deciding which of the best call center software to use, first consider what actual needs you have. For example, someone simply wanting to talk to a handful of people on a casual basis may ...

The legislation marks the D.C. Council’s latest attempt to elicit more information from the city’s 911 agency.

Since Amazon acquired the primary-care service One Medical, elderly patients have been routed to a call center — staffed ...

Call center workers often operate in a hostile work ... against a person providing a public service. This law is a key first step in reducing levels of hostility toward customer-facing staff ...

For the dispatchers at the Fauquier County’s Communication Division 911 Dispatch Center in Warrenton, there is no such thing ...

Automation is key if you’d like to retain top talent in your call center. Achieve a Higher First Call Resolution Rate First call resolution or FCR is a metric that shows how well your call ...

Discover seven easy, 30-minute tweaks you can make to optimize the contact center experience for your customers by this time ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer ...

Customer expectations continue to rise, as does competition; because of this, call center managers, and leadership must find ...

Winston-Salem, N.C.-based Novant Health plans to open a two-story outpatient facility in a former Verizon Wireless call center in Wilmington, N.C., according to a Sept. 19 report from Wilmington Biz.