Customer expectations continue to rise, as does competition; because of this, call center managers, and leadership must find ...

BEIRUT - The Ministry of Social Affairs (MoSA) in Lebanon, with the support of the United Nations World Food Programme (WFP), launched the first call ...

Winston-Salem, N.C.-based Novant Health plans to open a two-story outpatient facility in a former Verizon Wireless call center in Wilmington, N.C., according to a Sept. 19 report from Wilmington Biz.

A Georgia county’s emergency call center was overwhelmed by calls on Sept. 4 about a school shooting at Apalachee High School, records released Friday by Barrow County ...

Laura’s been a supporter of mine,” Trump told reporters at a press conference near Los Angeles, where he was pressed on ...

For the dispatchers at the Fauquier County’s Communication Division 911 Dispatch Center in Warrenton, there is no such thing ...

Some stakeholders believe this struggle to adopt new technology could put the general public's safety in danger and stifle the sharing of crucial data to first responders ...

The far-right political activist rejected Maher's claim that she is in an intimate relationship with former President Donald ...

The BPO Academy is also the first of its kind, in that it is a unique example of ... R55 million over the next three years for jobs training and placement in call centre companies, which has led to ...

Former President Donald Trump will hit the campaign trail in Western states as his opponent, Vice President Kamala Harris ...

The Shapiro Administration this week announced that all school districts, intermediate units, career and technical centers, ...

Cold calling is a sales technique where a salesperson makes first-time calls to leads who have not expressed ... from SaaS to enterprise solutions – there are even some suitable call center scripting ...