Customer expectations continue to rise, as does competition; because of this, call center managers, and leadership must find ...

The legislation marks the D.C. Council’s latest attempt to elicit more information from the city’s 911 agency.

Q4 2024 Earnings Call Transcript September 12, 2024 IBEX Limited beats earnings expectations. Reported EPS is $0.558, ...

BEIRUT - The Ministry of Social Affairs (MoSA) in Lebanon, with the support of the United Nations World Food Programme (WFP), launched the first call ...

Winston-Salem, N.C.-based Novant Health plans to open a two-story outpatient facility in a former Verizon Wireless call center in Wilmington, N.C., according to a Sept. 19 report from Wilmington Biz.

AMP is the Industry’s First Generative AI Agent Management Platform that Makes Customer Service Calls as Easy as Talking to a Friend Parloa’s innovative AI Agent Management Platform (AMP) ushers in a ...

In today’s fast-paced business environment, efficient communication and exceptional customer support are vital for staying competitive. This is where Business Process Outsourcing (BPO) can come into ...

A Georgia county’s emergency call center was overwhelmed by calls on Sept. 4 about a school shooting at Apalachee High School, records released Friday by Barrow County ...

Laura Loomer, a right-wing activist and close Trump ally, was rebuked by Rep. Marjorie Taylor Greene (R-Ga.) on social media ...

When deciding which of the best call center software to use, first consider what actual needs you have. For example, someone simply wanting to talk to a handful of people on a casual basis may ...

Laura’s been a supporter of mine,” Trump told reporters at a press conference near Los Angeles, where he was pressed on ...