Winston-Salem, N.C.-based Novant Health plans to open a two-story outpatient facility in a former Verizon Wireless call center in Wilmington, N.C., according to a Sept. 19 report from Wilmington Biz.

See the first public video of a B-21 bomber in flight. A test Raider is flying up to twice a week, Northrop reports, while ...

Customer expectations continue to rise, as does competition; because of this, call center managers, and leadership must find ...

BEIRUT - The Ministry of Social Affairs (MoSA) in Lebanon, with the support of the United Nations World Food Programme (WFP), launched the first call ...

For the dispatchers at the Fauquier County’s Communication Division 911 Dispatch Center in Warrenton, there is no such thing ...

A Georgia county’s emergency call center was overwhelmed by calls on Sept. 4 about a school shooting at Apalachee High School, records released Friday by Barrow County ...

AMP is the Industry’s First Generative AI Agent Management Platform that Makes Customer Service Calls as Easy as Talking to a Friend Parloa’s innovative AI Agent Management Platform (AMP) ushers in a ...

The legislation marks the D.C. Council’s latest attempt to elicit more information from the city’s 911 agency.

The best Call of Duty games have reshaped first-person shooters as we know them today. By combining elements of the best action games with iconic settings, game modes, weapons arsenals ...

When deciding which of the best call center software to use, first consider what actual needs you have. For example, someone simply wanting to talk to a handful of people on a casual basis may ...

A student has revealed her close call with the suspected Georgia high school shooter ... And then he turned away and that's when you hear the first round of fire,” she said. “He wanted to come to us ...